Q: Can I shop without registering?
A: Of course, You can!
Q: How can I place an order?
A: An order can be placed in 3 ways: by writing to us at the e-mail address: , by phone or as a standard via the website!
Q: How does is the product received and after how long?
A: The product is sent automatically after the payment is credited to the e-mail address provided!
Q: Is my data protected?
A: Yes, they are protected in accordance with the Data Protection Act.
Q: How is my data protected?
A: Personal data are used by JK BASE GROUP sp. z o.o. only for the realization of orders and on condition that the Customer agrees – in order to inform about new products, services and promotions offered by the shop www.gamestrom.pl and will not be made available to other entities. Each customer has the right to access their personal data: the ability to check, correct, update and delete.
Q: How do I make a complaint?
A: Complaints can be made by telephone or by sending a message to . You can also use the form, which can be found in the “Contact”; tab.
Q: Do we issue a invoice?
A: Yes, after paying for the order, please contact us at the following e-mail address: to receive a sales document (Invoice or accounting note).
Q: How can I make a payment?
A: Payments can be made by traditional bank transfer or via instant payment systems such as HotPay or Przelewy24.
Q: Can I return the goods I have received?
A: Unfortunately, the consumer does not have the right to withdraw from the contract of purchase of products not recorded on tangible carriers, but a complaint is possible, for this purpose please contact us by e-mail: firstname.lastname@example.org
Q: How do I collect a purchased product?
A: After payment, the product will be sent to the e-mail address provided during registration. The product can also be picked up in orders in the “My Account”; tab.
Q: Can I cancel my purchase?
A: Yes, You can.
Q: Can I purchase goods while abroad?
A: Yes, we allow this option. However, please make sure that the product you purchase is for a global region or for the country in which it is to be used.
Q: Can I remove a product from my shopping cart?
A: Yes, orders from your shopping cart can be removed and added in any quantity and order.